Leadership

Show Me the Money

Many Customer Experience (CX) leaders struggle with creating clear and compelling business cases and ROI for customer experience investments. Brian Andrews, Founder and President of LoyaltyRocks, will share his experience with a B2B audience at Medallia's Experience 2014 Conference on May 16th in Half Moon Bay, CA.

2014 CXPA Membership Insight Exchange Presentation

Brian Andrews, LoyaltyRocks Founder and President, will present at the 2014 CXPA Membership Insight Exchange in Atlanta, GA on May 14th sharing a presentation entitled "3 Lessons from an NPS Pioneer". The presentation will cover the lessons learned while he was a senior leader at Intuit, one of the first companies to adopt NPS (2003).