Love Will Keep Us Together

Professional Services

LoyaltyRocks believes that each client faces unique challenges and distinct opportunities. We tailor our approach and our services to best fit your needs. Based on more than 30 years of successfully implementing transformational change efforts, we offer a wide variety of services in the following areas:

Customer Experience Strategy

New Customer Onboarding Process Design & Improvement

Customer Insight & Feedback Systems (VOC, Touchpoints, Closed Loop Systems)

Organizational Assessment, Adoption, and Accountability

Customer Metrics, Measurement, and ROI

Net Promoter Score, Net Promoter System

Experience Design, Innovation, and "Design Thinking"

Lean/Process Improvement

Executive & Team Coaching

Best Practice Sharing

Keynote Speaking

Net Promoter® and NPS® are registered trademarks and Net Promoter Score and Net Promoter System are trademarks of Bain & Company, Satmetrix Systems and Fred Reichheld.