Where's the Beef?

Rob Markey, co-author of The Ultimate Question 2.0, interviewed Brian Andrews, LoyaltyRocks Founder and President, and Linda Verba, a senior executive at TD Bank, while in Singapore at Bain's Far East Customer Loyalty Forum. Check out the story about the "Pasta on a Plane" at Rob's site or the two-part podcast at the Net Promoter System podcast site.